Services to the English-speaking population

YOUR RIGHTS
The Act respecting health services and social services (section 15) establishes the rights of the English-speaking population to access health services and social services in the English language while taking into account:

• the organizational structure and human, material and financial resources of the institutions providing such services;
• the extent provided by an access program to health services and social services.

• Express your needs;
• Inform you of existing services;
• File a complaint if you are dissatisfied with the services received or expected.

USEFUL LINKS
The Agence de la santé et des services sociaux de Lanaudière website is in French. However, we have compiled below several links where you can find information and relevant documentation in English.

Ministère de la Santé et des Services sociaux (MSSS)  (English)
Secrétariat à l’accès aux services en langue anglaise et aux communautés culturelles (English)
Community Health and Social Services Network (CHSSN)

MSSS English publications - All kinds of information on health and social services
Santé Montréal Portal - Learn through the Healthy Living section
CHSSN Health Resource Library – Find Tips, Radio Capsules and many more

English Community Organization of Lanaudiere (ECOL) - The mission of this new non-profit organization is to support and promote the well-being of the members of Lanaudière’s Anglophone community.

COMITÉ RÉGIONAL POUR L’ACCESSIBILITÉ AUX SERVICES EN LANGUE ANGLAISE

Regional Commitee to Promote Access to Services in English (in French)

SERVICE QUALITY AND COMPLAINTS

The Act respecting health services and social services provides for a complaint examination system that allows people who believe their rights as users have been infringed to express their dissatisfaction or file a complaint.

The complaint examination  – Explanatory document

The LOCAL service quality and complaints commissioner

If your dissatisfaction is about an institution, contact directly the local service quality and complaints commissioner of this institution:

Centre de santé et de services sociaux du Nord de Lanaudière 450 759-8222, ext 2984
Centre de santé et de services sociaux du Sud de Lanaudière 450 654-7525, ext 42244
Centre de réadaptation en déficience physique Le Bouclier 450 755-2741, ext 2323
Centre de réadaptation La Myriade 450 753-9600, ext 230
Les Centres Jeunesse de Lanaudière 450 759-5333, ext 2107
Centre d’hébergement et de soins de longue durée Heather 450 834-3070, ext 1252
Centre d’hébergement et de soins de longue durée de la Côte Boisée 450 471-5877, ext 360
Centre d’hébergement et de soins de longue durée Vigi Yves-Blais 514 684-0930, ext 1439
Centre d’hébergement et de soins de longue durée Champlain Le Château 514 324-2044, ext 2353

The REGIONAL service quality and complaints commissioner

• a community organization,
• a private nursing home,
• a residence for the elderly,
• an ambulance transport service,
• an addiction or pathological gambling resource,
• or a health and social services agency,

contact the regional service quality and complaints commissioner at l’Agence de la santé et des services sociaux de Lanaudière : 450 759-1157, ext 4217 or toll free 1 800 668-9229.